WebNov 17, 2024 · The white paper outlines a set of draft measures for tenant satisfaction (pictured below), which include information on how landlords have maintained building safety, have kept up with repairs and the number of complaints it has received in relation to fairness or respect. WebRecurring Survey. Creating a new survey and sharing it to the residents every time is a very time consuming task. Automate the survey using our recurring feature. You can schedule …
Tenant satisfaction measures - Lewisham Homes
WebJun 17, 2024 · The key themes of these tenant satisfaction measures are around properties being in good repair, building safety, engagement and neighbourhood management, including measures on antisocial behaviour. The measures are supposed to be both about objective quantitative measures and tenant perception measures. WebWhat do the tenant satisfaction measures cover? There are 22 tenant satisfaction measures, including 12 tenant perception measures (TPMs) and 10 management information (MI) measures. These have changed slightly since the consultation: Overall satisfaction – 1 x TPM Keeping properties in good repair – 2 x MI, 3 x TPM jet a to gallons
Social landlords to be marked against new tenant satisfaction measures ...
WebJun 17, 2024 · Tenant satisfaction with the landlord’s complaints handling. Respectful and helpful engagement. Number of complaints relating to fairness and/or respect, relative to … WebFeb 15, 2024 · There are 22 TSMs designed to cover oval satisfaction, repairs, that the property is well-maintained and safe and that tenants are kept informed about matters that are important to them. Tenant satisfaction measures · Overall satisfaction · Satisfaction with repairs · Satisfaction with time taken to complete most recent repair lam sein